Backyard Pod LLC (“Backyard Pod,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through our website and during the course of your project, how we use it, how we protect it, and the choices you have.
Information we collect
We collect information you provide directly to us — for example, when you request a quote, use our online configurator, fill out a form, or contact us. This may include your name, email address, mailing address, mobile phone number, and details and preferences about your project. We also automatically collect standard technical data when you use our site, such as your IP address, browser type, and information gathered through cookies and similar technologies.
How we use your information
We use the information we collect to:
- respond to your inquiries and provide customer support;
- communicate with you about your project, scheduling, and estimates;
- send you promotional offers and updates, where you have consented;
- improve our products, services, and website; and
- maintain our business records and meet legal obligations.
Text messaging (SMS)
If you provide your mobile number and opt in, we may send you text messages related to your inquiry, project, or — with your consent — promotional offers. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for assistance. Your mobile opt-in information and SMS consent are never shared with third parties for their marketing purposes.
How we share your information
We do not sell, rent, or trade your personal contact information to third parties. We may share information with trusted service providers who help us operate our business (for example, our CRM, email, and scheduling tools), and as required to comply with the law or protect our rights. These providers are bound to protect your information and use it only to provide services to us.
Cookies & analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features of the site.
Your rights & choices
You can opt out of marketing communications at any time. Texas residents (and others, where applicable law provides) may request to access, correct, delete, or receive a copy of the personal information we hold about them. We will respond to verified requests within 45 days. To exercise any of these rights, contact us using the details below.
Data security & retention
We use reasonable administrative, technical, and physical safeguards to protect your information, and we retain it only as long as needed for the purposes described above or as required by law. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.
Contact us
Questions about this policy or your information? Email info@backyardpod.com, call (855) 600-3073, or contact us →